When only a visit from a technician will do, we send the very best I.T. support engineers on the planet.
Let’s face it – some problems need to have a person there to solve things quickly. That’s why we only send qualified engineers to fix the problem quickly and permanently.
No need to fear about whether you’re going to deal with someone friendly, either. We dislike jerky support technicians about as much as the next person. If we’re sending a representative of our firm to your desk to support you, you better believe it will be someone who is patient and kind, and willing to teach you and support you, not berate you and talk down to you.
Our desk side engineers are dedicated to that very activity, so don’t worry about your particular visit having interrupted his day. Hey! That’s what the desk side engineer is here to do, and get you up and running quickly.