Strategic Planning

The last thing you should be using your computer network for is as a bunch of glorified typewriters.  We know you know this, but finding the right partner to help you create a vision for your technology can be tough. That’s why a huge part of our commitment to you is to meet with you regularly to talk about the “big picture.”  Remember, we’re your I.T. department, only better! Your I.T. environment requires skill and best practices to keep things safe and secure, and properly implemented for your workforce.  Not everyone on staff deserves access to the accounting file, and
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Desk Side Services

When only a visit from a technician will do, we send the very best I.T. support engineers on the planet. Let’s face it – some problems need to have a person there to solve things quickly.  That’s why we only send qualified engineers to fix the problem quickly and permanently. No need to fear about whether you’re going to deal with someone friendly, either.  We dislike jerky support technicians about as much as the next person.  If we’re sending a representative of our firm to your desk to support you, you better believe it will be someone who is patient
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Remote Administration

Better than 90% of what needs to be done to support your network can be done from a remote location. Our sophisticated software allows us to instantly support you without the travel, added expense, and time wasted waiting for a technician to arrive. Our support agents are ready to help you through any problem, right away. Okay, sure, there are occasions when only a desk side visit will do – we’re prepared for that, too! But while an onsite visit could take a while (even for us – with the best response time in the business!) a remote session is
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Auto Alerting

Wouldn’t it be helpful to know you were going to have a heart attack before it actually happens?  Wouldn’t it be even better if you could use that knowledge to prevent it from happening? That’s exactly how our auto-alerting works.  Thousands of little software probes keep an eye on the various bits and pieces of your network and all of the computer components that make it up.  It’s mind-boggling how dynamic your business network is, but our network management robots will actively keep an eye on all of those thousands of details. Then, as if by magic, one of two
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