Before J, We Were Continually Having to Deal With the Same Problems
“We had what we thought were managed services, but there were still too many things going wrong. We were continually having to deal with the same problems, over and over. We didn’t have time for all these recurring issues. We weren’t price shopping, we just wanted to get rid of all the problems we were still having. What I really like about working with J – I.T. Outsource is that we no longer have to thinkabout our system all the time. It’s there and it works the way we need it to. There are no attitudes from anyone. Their team is made up of the highest caliber of qualified people who always listen to us.”
Dalena / Benik & Associates is an independent insurance agency established in 1957, serving Fresno and the Central Valley.
Instead of Filling Our Vacant I.T. Position, We Hired J
“We had a full-time I.T. person on staff at Darden Architects, but I was also the backup I.T. guy. We always had to coordinate our vacation schedules to make sure our staff help desk needs were covered. I was also not always certain that our backups were current. Then when our previous IT person left, we advertised to fill the position and received 50+ resumes. That’s when we decided to go in a different direction and started interviewing I.T. companies. We felt very comfortable and confident with J – I.T. Outsource and what they could offer. I can now get my work done as opposed to having to address computer issues. Most importantly, we are now confident that our critical data is backed up.”
Darden Architects is a nationally-recognized architectural firm with offices in Bakersfield and Fresno, California.
Hiring J Only Seemed Like It Cost Us More Money, But Our In-House Guy Cost Us Lost Sales
“We used to handle our I.T. and help desk in house. While hiring an I.T. firm seemed to cost more money, it made more sense to go with somebody who does it as a living. Who does it every day, all day. That’s why we called J. It was costing us sales because our in-house computer person was primarily a sales person, so he wasn’t getting our I.T. done on time either. It just makes sense to outsource to experts. When we have a problem, it now gets solved instantly. In today’s world, if you have a computer problem, you’re out of business. I like the availability of your support. I never worry about our network any more. And I’m happy that we’re not doing it ourselves.”
Eckhaus Fleet is a new and used fleet vehicle purchasing, leasing, and management company located in Clovis, California.
With Our Previous I.T.’s Hourly Bills, We Questioned Whether We Were Being Taken Advantage Of
“Our previous I.T. company charged us hourly, not a flat rate. That sounds great when sold as “you only pay for what you need!” However, problems would drag on, taking hours and hours to resolve. We began to question whether we were being taken advantage of. We also discovered that when they made a mistake, they were charging us for the time they spent fixing it! We found ourselves needing to go over each monthly bill with a fine-tooth comb. It became exhausting. Ultimately, many of our monthly bills were higher than what our flat rate is now with J – I.T. Outsource. It’s a relief knowing we pay the same amount whether we call once a month or once a day.”
Facility Designs is a full-service interior design company, including furniture installation, located in Fresno, California.
You Get What You Pay For, and with J, We Receive More. J’s Staff Is Priceless to Our Organization.
I’m a firm believer that you get what you pay for, and as it relates to J, we actually receive more. Over the past few years we invested in several new servers, a new backup solution, and additional hardware for our network. The key word to me is invest. I want to protect our investment and J’s team does an excellent job of monitoring the network and addressing issues that arise. J’s staff works around our schedule – including evenings and weekends – on mission critical issues so we have minimal downtime. That’s something we didn’t experience with other firms; it’s priceless to our organization. They are a great partner. I highly recommend J and his team.
J’s Model Gives Us Predictability & Increases Our Productivity & Morale
“The way J – I.T. Outsource works saves us a lot of staff time. Instead of getting tied up in trying to fix things, we just call. We spend a lot less time with people sitting around, not being able to work while waiting for a response from an I.T. person. We feel like we get priority service. It has significantly reduced our downtime. We sought out J – I.T. Outsource because we needed a different sort of I.T. model than what we had. Their model gives us predictability. We can budget an annual amount instead of guessing about repairs and hoping nothing major breaks. My staff says that the great relationship we have with J – I.T. Outsource makes it much easier to get their work done. They have increased our morale and productivity and have helped make the office run more legato (smoothly).”
The Fresno Philharmonic is in it's 62nd season as Fresno's professional symphony orchestra.
Paying Our In House “Computer Guru” Cost Us Thousands in Lost Billable Time
“We partnered with J – I.T. Outsource because our “in-house computer guru” was handling all of our computer needs. But he’s a highly paid employee, not hired to do I.T. His value is based on billing out his services. Any time he was spending on computer projects was time I couldn’t bill him out. This cost the company thousands of dollars. With J – I.T. Outsource as our I.T. company, I have absolutely zero complaints about service or the response time – and it’s a lot less money paying them than hiring a full time I.T. staff, and definitely less money than paying one of my personnel to do it. Even though computer problems can introduce a lot of anxiety into a work environment, it is nice to have the J – I.T. Outsource team to turn to.”
JM Lord, Inc. is an agronomic, engineering, and environmental consulting service located in Fresno, California.
We Were Spending Money, But Nothing Ever Got Better
“Until we met J., we felt like every other company wasn’t telling us everything. J. put everything up in front of me right away. No hidden agenda, all costs were up front, and he understood exactly what we needed. J. and his team take a strategic approach. We didn’t even have a strategy. Now, we’ve accomplish so many of our short-term goals, and continue to build on our long-term strategies, with J. and his team alongside of us every step.”
Our Lady of Perpetual Help Church serves parishioners from the heart of Clovis, California.
It’s a Real Load Off Me. Just Let Me Send You a Check Each Month!
“I was referred by one of J – I.T. Outsource’s clients. When I called, he gave you a great review. He said he didn’t have to mess with anything and hiring J. took a load off of him and his staff. I called J., we got started and it’s been great ever since. They jumped right there into the thick of it. It’s a real load off me. Everybody on staff has the number and they know who to call when they have a computer problem. I appreciate you and your team so much. Especially when you bring me nice pies. But my best case scenario is for you to get everything under control so much so that I never even have to talk to you, have you come out, or do anything! Just let me send you a check each month!”
Sebring West Automotive Center is a locally owned and operated auto service, parts, and repair facility in Fresno, California.
Within One Week, J. Accomplished What Our Support Staff Had Been Trying to Get Done For Nearly a Year!
“We were in dire need of your service. You did such a thorough job in your assessment, and the documentation was eye opening. Many small medical offices tend to be less strict than hospitals or county clinics when it comes to medical record compliance. We have the tendency to believe that we’re too small to be audited. This is NOT true and can be a very dangerous way of thinking. We need to be proactive and make sure we are compliant regardless of our size. Some fines are so large that we’d have to close down our business to be able to pay them. Scary stuff! But J. and his team got it done! And none of our staff members had to be pulled from their daily duties. We had a comprehensive document detailing what needed to be changed or fixed. Moreover, J. accomplished this in one week – something our support staff had been trying to get done for nearly a year. Having this service with J. will save you time and worry.”
You Were Exactly What Was Needed to Get to the Next Level for Our Company
“We used to move files from one computer to another by using zip drives! Eventually I realized that our work was important enough to require a full-service I.T. firm. I thought that was only for law firms and big offices, but it was exactly what we needed to get to the next level of service for our company. We now have an infrastructure that can handle the flow of information from purchasing product to sales and advertising production. We used to just call the nearest computer repair guy, now REAL help is just a phone call away. Everyone at J – I.T. Outsource has backed me up and guided me on each step of improving our technology workflow.”
Toledo's Mexican Restaurant serves authentic Mexican food at two locations in Fresno and one in Clovis, California.
Volunteers Had Good Intentions, But Were Just Patching Things Together
“We had no I.T. service company. We were depending on volunteers from our church members, who had the best intentions, but they were just patching things together. There was no overall plan and everything was homemade solutions. I was spending hours doing help desk and tech support. After spending a week trying to work things out with AT&T, their tech said, “You really need some professional I.T. help. Call J – I.T. Outsource.” I now save so much time by not having to sit and work on someone else’s computer. And I know that whatever isn’t working will work once I call. Technology changes so quickly. We now have someone to talk about the future. Here at University Presbyterian Church we do the Lord’s work and we can depend on you to do the technical part.”
University Presbyterian Church serves a diverse neighborhood near Fresno State University in Fresno, California.
May Cost More, But Things Have Never Run Smoother
“J – I.T. Outsource may cost more than other lower-quality I.T. providers, but things have never run smoother since we’ve used J. You can’t put a price on the piece-of-mind I have knowing that we are never going to be down for more than a very short amount of time, if ever, and that the team at J is only a phone call away for a rapid response to anything that arises from the very smallest issue to the very largest issue. We cannot afford to be down. J’s team responds right away. The fact that they can remote right into my computer and we can discuss the issue while they are working on it is a huge plus. I really love the positive and “can do” attitude of every one of J’s employees I have had contact with.”
Weed Man Lawn Care of Fresno is a locally owned and operated lawn care company in Fresno, California.